Power Outage Checklist
St. Croix Electric Cooperative (SCEC) strives to provide excellent electric service to our members. In spite of our good intentions, however, power outages do occur. Outages are most commonly caused by trees interfering with lines, severe weather, vehicle accidents, animals interfering with equipment, and mechanical malfunctions.
Follow these steps in the event of an unplanned outage:
If your equipment appears to be fine, contact SCEC to report the outage:
Text: "outage" to 55050
*Note: If a member has more than one account, specify where the outage is with "outage home" or "outage shed" utilizing the key words you designated at setup.
Report the outage even if you know other people in your area have also done so. Calls are answered at the Hammond office during normal business hours (7:30 a.m. to 4:30 p.m., Mon. through Fri.) and at the Cooperative Response Center on evenings, weekends, holidays, or during times of heavy phone traffic to insure all calls are taken. Your phone call will be answered by a person 24 hours a day. Members can also request to be called back (free of charge) once power has been restored.
Never approach a fallen overhead line or a tree that is interfering with a line. Trees conduct electricity.
Leave your refrigerator and freezer closed. Food will stay cool for up to 24 hours in a closed refrigerator. Duct taping the doors shut will improve the seal. For further information regarding food safety during a power outage, go to www.fsis.usda.gov. On the home page, type "power out" in the search window.
Use a generator if it is already properly installed. Do not rush to install a generator during a power outage. Improper installation can create an extremely dangerous situation for anyone working to restore power. Generators must have a double throw transfer switch. For more generator information, contact SCEC.
Anticipate that damaged equipment will take time to repair. If you are still without power after four hours, you may call the Cooperative, again, to check on the status, however, requesting a call back once power is restored may allow members to leave their property, if desired, and return once power is back on.
Important note: SCEC maintains a list of members who rely on electricity for life-sustaining medical equipment. Members with an urgent health-related need for electricity should call 800-924-3407 immediately if power goes out. It is also recommended these members have additional batteries or a reliable back-up should an outage occur. Contact SCEC for electricity back-up recommendations.