FirstCall Medical Monitoring is a system that is installed in a home to give peace of mind to individuals and their families, and helps promote independent living. The FirstCall Medical Monitoring system includes a charging station and a pendant worn either on a lanyard or belt clip by the customer. If the customer needs assistance as a result of a fall or feeling unwell, they can push the button on the pendant to initiate a call to the Cooperative Response Center (CRC). The pendant is equipped with sophisticated two-way voice technology which allows the central station operator to assess the situation and contact a pre-determined individual to go to the customer’s home. Professional, SIA trained central station operators are available in Austin, Minn., at all times.

Monthly fees for the FirstCall Medical Monitoring system cover the cost of leasing the water-resistant pendant and charging station.

There is no contract required for FirstCall Medical Monitoring customers. Equipment is leased to the customer until the lease is terminated. All prices below include tax. No installation is necessary.  You can choose to either pick up the device at our office or we can ship it to you. 

Data activation and shipping (one-time fee) ................. $40.83

Monthly fee ................................................................... $52.75

Optional Fall detection .................................................. included

If the button is accidentally pushed or bumped, DO NOT PANIC. Wait for the central station operator to answer and they will cancel and reset the alarm after confirming there is not an emergency situation.

No. A customer is never charged for pushing the button. Customers will also be asked to push the button to conduct a monthly test, ensuring the system is working properly

The pendant is a mobile device with built-in cellular service that provides coverage where AT&T and 4G LTE networks are available.  This means you can receive help both inside your home and in the community.

The pendant is water-resistant NOT waterproof. It should never be fully submerged in water. Ensure your pendant is dry prior to placing in in the charging cradle.

Yes. With GPS and WiFi location services, you aren't limited to your home.  You can go about your daily activities with confidence, knowing help is available wherever you are.

In St. Croix County, Wisconsin, and surrounding counties (Polk, Dunn, Pierce), FirstCall Medical Monitoring is managed by St. Croix Electric Cooperative (1925 Ridgeway St., Hammond, Wis.). Call 800-924-3407 to speak to a representative at the Cooperative who can answer your questions and set up a time to install the system.  Our office hours are: Monday, Tuesday, Wednesday, 7:00 am to 4:00 pm; Thursday, 7:00 am to 4:30 pm; and Friday, 7:00 am to 12:30 pm.  In most cases, the pendant can be activated on the same day and can be picked up at our office or shipped to your home.

Individuals with pacemakers should consult their physician and review their pacemaker materials regarding interaction with cell phones and take the same precautions the materials recommend for this device.