Stay in the Know!

At St. Croix Electric Cooperative, we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our consumer-members (that’s you!).

We rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages. It also allows co-op members to receive information about other important programs, events and activities.

Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address to our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.

While we always do our best to maintain service, we occasionally plan outages to update, repair or replace equipment. In these instances, we may be able to provide advance notification to affected members through automated phone messages and, when we implement our new software later this year, through automated text messages or email … IF we have your updated contact information and communication preferences.

Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. Emails and text messages can also be used to notify registered members of any changes in co-op event details. In addition, discrepancies on your account can be taken care of promptly if SCEC has accurate account information.

Many of you have been members of the co-op for years, and it's likely that your account information hasn't been updated for some time. We recognize that many members now use a cell phone as their primary phone service, and we might not have that number in our system.

I want to emphasize that in providing your contact information to the co-op, we will never share this information with any third parties. It is only used by SCEC to send important information to you. Please take a moment to update your contact information by entering our “Stay in the know!” bill credit drawing:

• Online to qualify to win a $25 bill credit.
• By mail or in-person: Complete and return the bill insert found with your April bill or the form in this newsletter to qualify to win a $50 bill credit.

We will draw three winners at 9:30 a.m. on Saturday, April 18 – just before the 83rd Annual Meeting of Members is called to order at 9:35 a.m. If you are present for the drawing and your name is drawn, your bill credit is DOUBLED!

Not only will you have the chance to win a bill credit, but you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.