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Office Hours: 7:30am-4pm | 1925 Ridgeway St. Hammond, WI 54015

Main Line: 715-796-7000 | Pay-by-Phone: 833-890-9512

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Severe weather could cause Peak Call Volume after-hours

Wednesday | December 15, 2021
All News

Due to predicted severe weather across the Midwest, after-hours callers may experience extended hold times when trying to reach our Call Center.

Cooperative Response Center, a nationwide, cooperatively owned and operated 24/7 contact center that provides SCEC’s after-hours dispatch, round-the-clock consumer care and monitoring of personal medical alarm systems, anticipates a Peak Call Volume event, with higher-than-normal call volumes and extended hold times expected.

In most cases, members’ meters report outages before callers can even finish dialing the reporting number, and our recently updated Automated Outage Reporting Line integrates with our Outage Management System and announces to callers if we are aware of an outage in their area.

Outages can also be reported through SmartHub, our online customer portal available on the web as an app on your mobile device. Again, this integrates with our Outage Management System and will display a message as soon as you Log In if an Outage has been reported in your area.

If you experience flickering lights it may be due to galloping lines, read more here.

St. Croix Electric Cooperative’s regular office hours are M-F from 7:30am-4pm.

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St. Croix Electric Cooperative

1925 Ridgeway St. | PO Box 160
Hammond WI 54015

Telephone: 715-796-7000

Pay by Phone: 833-890-9512

Office Hours: 7:30 a.m. - 4 p.m.

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©2022 St. Croix Electric Cooperative. A Touchstone Energy Cooperative.

  • Home
  • My Account
    • Start or Stop Service
      • New Construction
    • SmartHub
    • Pay My Bill
      • Budget Billing
    • Energy Assistance
    • Community Cents
    • Capital Credits
    • Tree Trimming
  • Energy Solutions
    • Water Heaters
    • Rebates
    • Load Management
    • Home Energy Efficiency Assessments
    • EV Charging
      • DrivEV Program
      • DrivEV Weekend
      • Smart Charging Pilot Program
    • Community Solar
      • Sunflower 1
  • Community
    • Satellite Internet
    • Medical Monitoring
    • Grants
    • e-Recycling
    • Community Calendar
    • Classified Ads
    • Career Opportunities
  • My Co-op
    • About Us
    • Board of Directors
    • Contact Us
    • News
    • Newsletter
    • Price List
    • Scholarships
      • Youth Leadership Congress
      • High School Senior Scholarships
      • Lineworker Scholarships
      • Non-Traditional Scholarships
    • Unclaimed Funds List